Kean Introduces Student Satisfaction Inventory Survey

By Ja’Bria Laster | Published December 19, 2022

There is always room for improvement or change for everything. Kean University conducted its first student satisfaction inventory (SSI) hoping to gain student input on changes that are needed so that students could have a good experience. 

SSI is an assessment tool that measures students’ satisfaction and priorities. It is also used to see what needs to be done to improve the quality of student life, learning, and success by looking at student satisfaction through experiences both inside and outside the classroom. 

 The areas being measured would be academic advising, instructional effectiveness, registration effectiveness, safety and security, and campus life in all colleges. 

Neva Lozada, assistant vice president for administration, helps ensure that students are participating and giving the feedback that is needed so that students could enjoy their experience here at Kean University.  

“As this is our first time conducting this survey here at Kean University we want to use this tool because as a student center university we want to know what’s most important to our students as well as how satisfied they are with their Kean experience,” Lozada said. 

The SSI looks at two different perspectives when evaluating, first is looking at how satisfied students are with certain areas with their experience with Kean as well as what areas students are prioritizing. 

“Through the SSI we can identify Kean’s strengths, opportunities, and aspirations so we could continue to climb higher in the university by prioritizing our students’ evolving needs,” Lozanda said. 

On the survey, you can rate items on a scale of how satisfied you are as well as how important that area is to you. Once all results are collected, an analysis is conducted alongside the Buffalo Know Elevenths, the organization that created SSI.

In terms of the areas that they’re not satisfied with, the SSI will develop long-term and short-term goals to respond to those needs. As plans are being implemented after the results, the SSI communicates with the students to improve weak areas.

The survey was open from Nov. 7 to Nov. 28, in which all data was collected and will be further analyzed within the upcoming days. 

“We encourage participation through weekly raffles so some students have the opportunity to win Kean flex dollars, Kean gear, lunch with the president, and also designated parking for the academic year,” Lozada said. 

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