New One Stop Service Center remote services are announced

By Cindy Lazo | Published by December 16, 2020

The Office of the Registrar announces new remote services for the University One Stop Service Center in efforts to provide more timely and efficient service for Kean students as the campus remains online during the pandemic.

An email sent out to the Kean community on November 23 explained the addition of QLess, an online queuing system that students can access through a provided code that assures them a spot in a virtual line at the One Stop Service Center.

The email stated that, “Upon joining the virtual line, you will be prompted to select either a Call Back or Video Conference. You will receive text messages alerting you of your status in ‘line. When you get to the front of the ‘line’, a One Stop representative will call you by phone or video conference based on what you selected as a call-back preference.”

Roary, Kean University’s chatbot (a computer program that simulates conversation with users online), already provides assistance in financial aid and scholarship issues and is also accessible for 24/7 on any registration or student support questions and can be accessed via the One Stop Service Center page.

This is amongst the few student services that have transitioned to remote operations as the coronavirus pandemic continues on:

• The Nancy Thompson Learning Commons is requiring students to schedule visits through their online reservation system and will ask students to show the Campus Clear app and their student ID.
• Student Health Services are available to students through appointments and no walk-ins will be accepted.
• The Office of Counseling, Accessibility and Alcohol and Other Drug Services are also taking appointments to provide confidential services to students using HIPAA-compliant audio and video platforms, and in-person services are on a case-by-case basis.

The NTLC, Office of Student Accounting, Office of Admissions and One Stop Service Center will be virtually operating during the Winter Break, with the exception of Christmas Day and New Year’s Day, on a limited schedule.

The University is encouraging students to visit the online Cougar Restart Guide for updated hours and remote contact information for University services.

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